Effective Date: 05-02-25
Last Updated: 05-02-25
At Rivercrest Stays, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website https://rivercreststays.com or make a reservation with us.
1. Information We Collect
We collect the following types of personal information when you interact with our website or stay at our property:
A. Personal Information Provided by You
- Booking Information: Name, email, phone number, address, and payment details.
- Check-in Details: Government-issued ID (as required by law), nationality, and preferences.
- Communication Data: Emails, messages, and feedback shared with us.
- Special Requests: Dietary preferences, special accommodations, and other preferences.
B. Automatically Collected Information
- Website Usage Data: IP address, browser type, device details, and pages visited.
- Cookies & Tracking Technologies: We use cookies to improve user experience and analyze website traffic.
C. Third-Party Data
We may collect data from third-party booking platforms, payment processors, and social media interactions.
2. How We Use Your Information
Your data is collected to:
✅ Process and confirm bookings.
✅ Improve customer service and personalize your stay.
✅ Send booking confirmations, promotions, and updates.
✅ Maintain security and comply with legal regulations.
✅ Analyze website traffic and enhance our services.
3. How We Protect Your Data
We implement strict security measures, including:
🔒 Secure encryption for online transactions.
🔒 Restricted access to personal information.
🔒 Compliance with data protection regulations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Sharing of Information
We may share your information with:
- Payment Processors: To facilitate transactions securely.
- Legal Authorities: When required by law or government regulations.
- Service Providers: Third-party platforms that assist in website operations, analytics, or customer service.
5. Cookies & Tracking Technologies
We use cookies to:
- Enhance user experience on our website.
- Remember your preferences for future visits.
- Analyze visitor behavior and improve services.
You can modify your browser settings to disable cookies, though some features of our website may not function properly.
6. Your Rights & Choices
You have the right to:
✔️ Access, modify, or delete your personal information.
✔️ Opt-out of marketing communications.
✔️ Request details on how your data is stored and used.
For any requests, email us at rivercreststays@gmail.com.
7. Data Retention
We retain customer data only as long as necessary for:
- Fulfilling bookings and legal requirements.
- Improving customer service and future stays.
- Complying with regulatory obligations.
Unused personal data is deleted securely after a set period.
8. Third-Party Links & External Sites
Our website may contain links to third-party websites (e.g., booking platforms, social media). We are not responsible for their privacy policies. We encourage you to review their policies before sharing any personal data.
9. Policy Updates & Changes
We may update this Privacy Policy from time to time. Changes will be reflected on this page with the updated date. Continued use of our services implies acceptance of these changes.
10. Contact Us
For any privacy-related concerns or questions, contact us at:
📩 Email:rivercreststays@gmail.com
PRADIP GANGABISAN BHUTADA
