At Rivercrest Stays, we strive to provide a comfortable and enjoyable experience for all our guests. To ensure a pleasant stay for everyone, we request all guests to follow the Guest Conduct & House Rules outlined below.
1. General Conduct
- Guests must respect the privacy and comfort of fellow guests and staff at all times.
- Any behavior that causes disturbance, nuisance, or discomfort to others will not be tolerated.
- Guests are expected to treat the property, facilities, and staff with respect.
- Any illegal or unethical activities are strictly prohibited.
2. Check-in & Check-out
- Check-in: 12:00 PM
- Check-out: 11:00 AM
- Early check-in and late check-out are subject to availability and may incur additional charges.
- A valid government-issued ID (passport, Aadhaar, driver’s license) must be presented at check-in.
3. Noise & Disturbance Policy
- To maintain a peaceful environment, we observe quiet hours from 10:00 PM to 8:00 AM.
- Loud music, shouting, or any disruptive behavior is not allowed in public areas and rooms during quiet hours.
- Guests organizing private gatherings must inform the management in advance.
4. Smoking, Alcohol & Drugs Policy
- Smoking: Smoking is allowed.
- Alcohol Consumption: Alcohol is permitted in certain areas. Guests must drink responsibly and ensure no disturbance is caused.
- Drugs & Illegal Substances: The use or possession of illegal substances is strictly prohibited and will result in immediate eviction without refund.
5. Damage & Loss Policy
- Guests are responsible for maintaining the condition of their rooms and common areas.
- Any damage to property, furniture, or fixtures will be charged to the guest at the actual repair/replacement cost.
- Missing or damaged items from the room (towels, robes, electronics, etc.) will be billed at replacement cost.
- Guests must immediately report any accidental damage to the management.
6. Visitors Policy
- Day Visitors: Non-registered visitors are Not allowed and must check in with the front desk.
- Overnight Visitors: Only registered guests are allowed to stay overnight. Unauthorized overnight visitors are strictly prohibited.
- Guests are responsible for the conduct of their visitors.
7. Pool & Recreational Area Rules
- No lifeguard on duty – Guests swim at their own risk.
- Proper swimwear must be worn at all times.
- Running, diving, and rough play in the pool area are prohibited.
- Glassware and food are not allowed near the pool.
8. Pet Policy
- Pets are allowed (Specify pet-friendly areas, additional charges, and guest responsibilities if applicable).
- Guests bringing pets must ensure proper care, hygiene, and behavior.
- Any damage caused by pets will be charged to the guest.
9. Safety & Security
- Guests are advised to lock their rooms and secure valuables at all times.
- Management is not responsible for loss or theft of personal belongings.
- In case of an emergency, guests should immediately contact the front desk.
- Tampering with security systems, fire alarms, or safety equipment is strictly prohibited.
10. Right to Evict
- Rivercrest Stays reserves the right to refuse service or evict any guest(s) without refund if they:
- Violate the property’s rules or policies.
- Engage in illegal or disruptive behavior.
- Pose a safety or security risk to other guests or staff.
11. Complaints & Feedback
- Guests are encouraged to share feedback and report any concerns to management.
- We strive to resolve complaints in a fair and timely manner.
12. Acceptance of Terms
By staying at Rivercrest Stays, guests agree to abide by these Guest Conduct & House Rules. Failure to comply may result in penalties, additional charges, or immediate eviction without refund.For any concerns or clarifications, contact:
📩 Email: rivercreststays@gmail.com
